1.What are the modes of Payment?
We at the kwixcart.com provide you the perfect service at lowest possible cost to save your money keep our administration costs low and provide you 100% security. By accepting Credit Cards. We accept all VISA / MASTER CARD / AMERICAN EXPRESS / MAESTRO.
2.What are the delivery Conditions for Hotel?
Kindly enter the following details Full Name and Address of the Hotel, Telephone Number, and Hotel Room Number and last but not the least the recipient’s name.
3.What if I do not receive an order confirmation Via Email?
You will receive a confirmation email shortly after we receive your order. If you do not receive this email within four hours Please feel free to contact us @ 8878-933-188 or write to us at [email protected]
4.Can I change the Delivery address or Delivery date of Order?
We will change the delivery address or delivery date as long as your order has not been delivered. Or is not on its way to being delivered. To request a change to delivery address, Please e-mail us the new address [email protected]
5.Is it safe to use my Credit Card Online?
We Have a Payment gateway from Axis Bank. Our Payment gateway is a VeriSign Secured gateway and Your Credit Card information is encrypted and is sent for processing using SSL (Secure Socket Layer) technology. Even we do not get the card number etc.
6.How do I feel sure that you have correctly registered the order placed?
After you have placed the order, you will get an e-mail confirming each order registered with us. Please check your e-mail and if you want any correction, you are requested to get in touch with us.
7. Are the items shipped as per the display on webpage?
Cakes images shown are indicative. These are sourced from the best locations as per place of delivery and are hand delivered.
8. From where are the items bought?
The gifts at kwixcart are sourced from exclusive regional manufacturers of handicrafts and other products in India through strategic linkages. This arrangement enables our visitors to select from the choicest range of products made exclusively in India and not available anywhere in the world, right from their desktops.
9. How much time do you take to deliver after the payment has been made?
We shall deliver your gift within 6 working days of securing your payment or on the approximate delivery date mentioned by you in the order form, whichever is later.
10. What is the mode of delivery?
Cakes are hand delivered. Other Gifts sent through renowned courier services.
11. Can I mention Specific Delivery time?
Yes, you can mention specific delivery time in the Instructions to Florist box in the Order form. However please note that we do guarantee delivery of your order on your chosen date but do not guarantee the time always.
12.What if there is problem in Product or Non Delivery?
If there is any problem in product or quality or non delivery of the products you should mail us within 2 hours of the delivery.For any Warranty and Quality the manufacturing brand is responsible we are not responsible for the same We are not responsible for Non Delivery of Item caused due to Natural Calamities (Fire, Earthquake, Strike, Rains, Floods, Delivery Vehicle Failure, and Accidents etc.)
13.Will My Product look same as Shown in the Picture?
Cake Decoration Shown in this Picture may differ in shape, colour and size depending on availability and the City.
14.Will my Order deliver on same day I order?
Orders Placed before 7:00 PM will be considered for Same Day Delivery but Orders Placed on Occasions like Valentine ’s Day, Fathers day, Mothers day. Diwali, Rakhi etc may not be considered for same day delivery.
15.Do you deliver Order on Sundays and National Holidays?
Orders placed for Sunday and National Holiday are not guaranteed for delivery but you can call on 8871-933-188 or mail us on [email protected] and get the confirmation of delivery.
16.Do you Deliver Midnight Order?
For Midnight Delivery Prior intimation is required and is available for limited cities only. It will be charged extra apart from Delivery Charges, you can call on 8871-933-188 or email us at [email protected] and get the confirmation by email of Midnight Delivery before Ordering.(P S :- If order is not delivered in night, it will be delivered next day morning and night charges paid will be adjusted in morning delivery.)
17.Do you deliver at Early Morning?
For Early Morning Delivery Prior intimation is required and is available for limited cities only. It will be charged extra. You can call on 8871-933-188 and get the confirmation by email for Morning Delivery before Ordering.
18.What if Recipient is not there at the Given Address?
If Recipient is not there at his delivery address then the order will be considered as delivered second attempt to deliver this order will be chargeable. Cakes are Perishable items delivery will be made only once.
19.What Items can be sent along with the Order?
All the items mentioned on the site can be sent along with the orders but if you have anything that is not available on our site, you can always ask for the same on 8871-933-188 and you will be given the Quote. Please note that Alcoholic Beverages or items are not allowed to sold online in India.
20.What if we wish to cancel the Order?
If you wish to cancel the order there will be 50% cancellation charges and you have to mail the cancellation mail 1 day in advance (24 hours) before the delivery date of the product at [email protected] If you wish to cancel the order on the delivery date then there will be no refund for the amount paid.
21.My transaction could not be completed but my account has been debited.
In case of a unsuccessful transaction where your account has been debited but there is no Order confirmation from kwixcart.com then please contact us at 8871-933-188 or send a mail to [email protected]
22. The order has not been delivered on time.
Cakes can be delivered within limited hours as per the City list mentioned. Other Gifts sent through courier are delivered as per the transit time mentioned.
23. Unable to track order/Status not updated
In such a situation, you may contact us at [email protected] with your mail order number. We will immediately update you regarding your order details.
24. Refund not received/Charged for cancelled order
Call us at 8871-933-188 or send a mail to [email protected]
25. Product received damaged/defective/different than the one ordered
Please write to us at [email protected] with your order details and we shall resolve the issue at earliest.
26. Calculate Shipping
we deliver gifts all across India without any shipping charges.
You can calculate the approximate shipping charges to the desired destination country. We shall, however, specify the exact amount of shipping charges due, during final payment. to Calculate Shipping.